Privacy Policy

1. Introduction

Insider Equilibrium Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our photo archiving services.

We are registered as a data controller with the Information Commissioner's Office (ICO) under registration number ZA123456.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party providers)
• Service preferences and project requirements
• Communications you send to us

Photographic Content

As part of our archiving services, we temporarily handle your photographs and related materials. We treat all photographic content with the highest level of sensitivity and security.

Technical Information

We may automatically collect certain technical information:

• IP address and browser type
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing photo archiving and digitisation services
• Processing payments and managing accounts
• Communicating about our services and your projects
• Improving our website and services
• Sending newsletters and marketing communications (with consent)
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform our archiving services
• Legitimate Interest: To improve our services and communicate about projects
• Consent: For marketing communications and optional cookies
• Legal Obligation: To comply with accounting and tax requirements

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Service providers who assist in delivering our services
• Payment processors for transaction handling
• Legal authorities when required by law
• Professional advisors (accountants, lawyers) under confidentiality agreements

6. Data Security

We implement appropriate technical and organisational measures to protect your information:

• Encrypted data transmission and storage
• Secure facilities with access controls
• Staff training on data protection
• Regular security assessments and updates

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and accounting requirements (typically 7 years)
• Handle any potential disputes or claims

Photographic materials are returned or securely destroyed according to your instructions after project completion.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (in certain circumstances)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage cookie preferences through our cookie banner or browser settings. For detailed information, see our Cookie Policy.

10. International Transfers

Your data is primarily processed within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "last updated" date.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.